These Terms and Conditions ("Terms") govern your use of KwikQuote, a service operated by KwikQuote (Pty) Ltd ("KwikQuote", "we", "us"), a private company registered in the Republic of South Africa. By creating a KwikQuote account or using the service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service.
1. The service
KwikQuote helps South African tradespeople turn customer WhatsApp messages into branded PDF quotes, generate payment links via PayFast, and send automated payment reminders. The service is offered through the website at kwikquote.co.za and through a WhatsApp Business assistant number operated by KwikQuote.
2. Eligibility
- You must be at least 18 years old.
- You must be a registered South African business or sole trader operating in South Africa.
- You confirm that you have the right to share with KwikQuote any customer communications you forward to us, and that doing so does not breach any law or agreement.
3. Your account
You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Notify us immediately at support@kwikquote.co.za if you suspect any unauthorised access.
4. Free trial
New accounts include a 14-day free trial of the Pro plan with no credit card required. At the end of the trial, your account becomes read-only until you choose a paid plan. We will email you before your trial ends.
5. Subscriptions and billing
- Paid plans are billed monthly in advance via PayFast subscription debit.
- Plan prices, quote allowances, and feature inclusions are published on the pricing page and may be updated from time to time. Existing subscribers are notified at least 30 days in advance of any price increase affecting them.
- If a subscription debit fails, we will retry up to three times. If all retries fail, your account is downgraded to read-only until you update your payment method. We do not delete your data while in a read-only state.
- You may cancel your subscription at any time from Settings → Subscription. Cancellation takes effect at the end of the current billing period. We do not pro-rate refunds on partial months.
- The Founders' Offer (once-off R1,499 + R199 per month for life) is limited to the first 20 paying customers and is non-transferable. The "for life" pricing applies for as long as your subscription remains active and uninterrupted; cancelling and resubscribing returns you to standard pricing.
6. AI-generated quotes — your review is required
KwikQuote uses AI to draft quote content from your forwarded messages. Every draft is your responsibility. You must review each quote, correct any errors, and confirm pricing before sending it to your customer. The AI can misread voice notes, miss context, get materials wrong, or produce numbers that look right but are not. KwikQuote provides the draft; the commercial decision is yours.
You agree that KwikQuote is not liable for any loss, dispute, or expense arising from an inaccurate quote, an under-quoted job, an over-quoted job, or any other error in extracted content.
7. Your customers
The relationship between you and your customers — including the validity of quotes, scope of work, warranties, refunds, disputes, consumer-rights obligations under the Consumer Protection Act, and the lawful basis for sharing their personal information with KwikQuote — remains yours. KwikQuote is a tool you use; KwikQuote is not a party to any agreement between you and your customer.
8. Acceptable use
You agree not to use KwikQuote to:
- Send spam, unsolicited promotional messages, or any communication that breaches Meta's WhatsApp Business Policy or the Consumer Protection Act.
- Quote for goods or services that are unlawful in South Africa.
- Impersonate another business or use a contact phone number that is not yours.
- Attempt to gain unauthorised access to KwikQuote systems, other tenants' data, or third-party services we integrate with.
- Reverse-engineer the service or scrape its content beyond what is necessary for your own use.
We may suspend or terminate an account that violates these rules.
9. WhatsApp messaging
KwikQuote sends messages on your behalf through Meta's WhatsApp Business Cloud API. Outbound messages outside a customer's 24-hour service window must use Meta-approved templates; we manage this for you. Meta may suspend or rate-limit messaging if recipients mark messages as spam or block the number. Repeated abuse may lead to your account being suspended.
10. Service availability
KwikQuote is provided on a best-effort basis. We do not commit to a service-level agreement. We may schedule maintenance windows and will attempt to give reasonable notice for planned downtime. Outages of third-party providers (Meta, PayFast, Anthropic, OpenAI, Supabase, Cloudflare) may temporarily affect functionality and are outside our control.
11. Intellectual property
KwikQuote, the KwikQuote brand, the application code, the website, and our quote templates remain the property of KwikQuote (Pty) Ltd. You retain ownership of the content you upload (logo, banking details, customer messages, your own templates). You grant KwikQuote a non-exclusive licence to host, process, and transmit that content for the purpose of providing the service to you.
12. Limitation of liability
To the maximum extent permitted by law:
- KwikQuote is provided "as is" and "as available", without warranties of any kind.
- KwikQuote's total aggregate liability to you under or in connection with these Terms is limited to the subscription fees paid by you in the 6 months immediately preceding the event giving rise to the claim.
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost business opportunities, or loss of data.
Nothing in these Terms excludes liability that cannot be lawfully excluded under South African law, including under the Consumer Protection Act, 68 of 2008.
13. Suspension and termination
We may suspend or terminate your account if you breach these Terms, fail to pay subscription fees after the dunning retries described in Section 5, or use the service in a way that exposes us to legal or operational risk. We will give reasonable notice except where immediate action is required to protect KwikQuote or third parties. On termination you may request an export of your data for up to 30 days.
14. Changes to these Terms
We may update these Terms from time to time. The "Effective date" at the top of this page shows the latest revision. Material changes will be communicated by email to active subscribers at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising under or in connection with these Terms is subject to the non-exclusive jurisdiction of the South African courts. Before initiating legal proceedings, you agree to first contact us in good faith at support@kwikquote.co.za so that we can attempt to resolve the dispute informally.
16. Contact
KwikQuote (Pty) Ltd
Johannesburg, Republic of South Africa
support@kwikquote.co.za